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Here are the facts about where Twitter’s Trust & Safety and moderation capacity stands today:
tl;dr: While we said goodbye to incredibly talented friends and colleagues yesterday, our core moderation capabilities remain in place.
tl;dr: While we said goodbye to incredibly talented friends and colleagues yesterday, our core moderation capabilities remain in place.
Yesterday’s reduction in force affected approximately 15% of our Trust & Safety organization (as opposed to approximately 50% cuts company-wide), with our front-line moderation staff experiencing the least impact.
Last week, for security reasons, we restricted access to our internal tools for some users, including some members of my team. Most of the 2,000+ content moderators working on front-line review were not impacted, and access will be fully restored in the coming days.
More than 80% of our incoming content moderation volume was completely unaffected by this access change. The daily volume of moderation actions we take stayed steady through this period.
With early voting underway in the US, our efforts on election integrity — including harmful misinformation that can suppress the vote and combatting state-backed information operations — remain a top priority.
What AREN’T we doing? In the short term, we’ve had to deprioritize a few workflows — like account access (lost password requests), and some suspension appeals. We’re working to get these back online in the days to come.
I’ll continue to share updates about our Trust & Safety work as things evolve in the days to come. Our team's mission of enforcing our policies and protecting the conversations happening on Twitter remains unchanged.
Recruiters: My DMs are open — I have recommendations for incredibly smart and compassionate talent that is now available.